Showing posts with label getting reviews. Show all posts
Showing posts with label getting reviews. Show all posts

Friday, 11 October 2019

Leeth’s Journey So Far: “Four Books!”

Chatting to an author friend today (Barbara Strickland), about what lay ahead for Leeth, she asked whether my idea for the series in the longer term was to pursue the action path or the emotional side of things?

I’m four books in now, and so far I believe I’ve delved deeply into both sides.  I had to stop and think though, to consider Barbara’s question.  Thirty years ago, I thought the series would be a sci-fi/fantasy action series, but when it came down to it, I couldn’t tell the story without honoring the depths of the characters.

(Because I love Mirella’s cover designs, let me just brighten this short post by including them here:)

Anyway, I realised my answer to Barbara’s question was “both”, even though it means I’ll need to continue a tricky balancing act.  I mustn’t let the excitement of the action elements of Leeth’s dramatic life distract me from the compelling human and emotional side of her story as it unfolds.  There’s no chance of losing sight of that in Book 5, Lost Girl, but in later volumes it may be something I’ll need to keep in the forefront of my mind.

Meanwhile, back at the ranch…

I’ll finish with a quick status update.  In August, Galaxy Bookshop hosted the launch (see the video) for Violent Causes (The Leeth Dossier Vol. 4): all my books are available on the shelves there!  As well, I’ve been learning bits and pieces about book marketing.  I’d much rather be writing, so I plan to go back to devoting myself to that — soon.  Maybe I’ll spend one day a week on the marketing side.

Things I’ve been learning about are Facebook ads from Mark Dawson and Nick Stephenson, Amazon ads from Bryan Cohen (I even created some ads), drawing up a far too exhaustive marketing plan, and learning bits about getting reviews and starting up a mailing list.  I also set up my Facebook Author Page (which I gather if you Like it, you’ll be notified when I post something there).  I also 99% converted my Blogger blog site into a kind of web site, only to stumble at the final hurdle.  Two days before I discovered how to overcome that last problem, I gave up and recreated my website in Wordpress.org.  It’s in pretty good shape, though I still have a small list of things to do.  Via my hairdresser Sebastian I discovered the talented Kellie M Davies and through her, the Aussie Speculative Fiction (ASF) FB group.

I also sent some books down to Bendi-con as part of an ASF contingent, and some are on their way soon to Supanova Adelaide and Supanova Brisbane with the same group of Aussie authors.  (We also had a small get-together in Sydney CBD, which was a great evening.)

Roger Patulny kindly agreed to shift the meeting date for our local writers’ group Authora Australis to a Wednesday that didn’t clash with the Sydney Mediaeval and Renaissance Group’s monthly meetings (thanks, Roger et al!), so I can attend regularly.  And this Sunday (Oct 13) Kristyn M Levis will be talking to our Book Marketing discussion group about Instagram for Authors.

I also created my first NielsenBook2Look” book widget (“biblet”) for Wild Thing.  Biblets let you look inside a book, share it on social media, find out where to buy it, and more.  Oh, and I had a flash fiction sci-fi story accepted by Antipodean SF magazine, called Dangerous January (which will be available there for a limited time).  Which also reminds me: I completed the Neil Gaiman Master Class too, and enjoyed it!

I guess I have been working hard after all (but not with blogging — shame, Luke!), even though there’s been far less writing than I like.

Sunday, 27 May 2018

Amazon book tweaks — Categories, Keywords, reviews, and links

Following some discussions with Barbara Strickland (Amorina Rose's blog) about Amazon Categories and Keywords, and remembering some of what Lama Jabr explained in one Amazon publishing seminar, and after reading this article Six Things You Should Be Including in Your EBook (and Probably Aren't) by David Kudler, I decided to revise all three of my books for Amazon.

David Kudler Thanks

What I wanted to do:

  • Make sure I had links to each book in the series so far.
  • Follow the suggestion to add a review link right at the end of the book.
  • Make sure my categories and keywords were good.

It took me about a day to update the first book, four hours for the second, and an hour for the third. Hopefully this article will help you tweak your first book in less time than I took for mine.

The tweaking is in two parts: tweaking the copy of your MS (probably in .docx or .odt format), and editing your ‘book details' on Amazon.

Links

It also occurred to me (largely because Barbara Strickland had recently commented on how attractive the covers were), that a thumbnail of each cover would make a more attractive link than just the plain text title. Like so:

Novels by L. J. Kendall

The Leeth Dossier:

Wild Thing

Harsh Lessons

Shadow Hunt

Violent Causes


(By the third book, I even realised I should include a link to my Amazon author page!)

While doing this, I found Calibre doesn't preserve hyperlinks on images when you convert to .mobi format, which is what I had been using for upload to Amazon. But the developer, Kovid Goyal, said that format was pretty obsolete, and recommended a different one. I tried epub, and that was just fine.

I wanted to put country-independent links to my other books, in each book. Links to the appropriate Amazon store for the reader's country.  I didn't want to do it through Amazon's OneLink system:
https://affiliate-program.amazon.com/help/node/topic/202165020?ac-ms-src=faqonelinklp&cid=faqonelinklp

merely because I myself am leery of systems that earn money from people clicking on links.  Granted, I think it's only a few cents, and only if they actually buy the product, but still...  Maybe that's just me being weird, but maybe other people have a distaste for that, too.

Image composition on Linux

I spent some time grabbing images for those buttons to make my own.



I then spent 90 mins finding image editing software that would let me combine them together, for Linux. Lots were recommended, but apparently the idea of a canvas on which you simply drop some images and move them around is a bizarre mental model. Well, apart from the Gimp, but I thought if I could find any other program to do that, I'd probably save time compared to working out how to perform even that simple feat using the Gimp's diabolical UI.

In the end, I found the KDE program KolourPaint, which was very simple and intuitive — it was easy to open up images, and copy them onto a single canvas and then move them around.

Reviews

Before I did any of this, I first contacted Amazon directly to ask if it was okay to use generalised links that pointed to the reader's local Amazon store, instead of to the US one only (say). I specifically asked if it was okay to use bookshow.me. The representative responded and said that was fine.

E.g. the country-independent links for my books in Amazon look like this:

Wild Thing: http://bookshow.me/B019DQVR76

Harsh Lessons: http://bookShow.me/B01HA4FALC

Shadow Hunt: http://bookShow.me/B06XVH355Q

Previously my Afterword asked people to review the book, but didn't offer them any help to do so. In contrast, the Six Things article described how to construct a link directly to a "rate/review" page for your book so the reader just needs one click, with no typing or searching to arrive there.

I also added a note that reviewers will need to login (to Amazon or Goodreads respectively), to be able to write a review.

So the idea is to add a note at the end, saying something like:

"I hope you enjoyed reading this. If you did, consider rating and/or reviewing it. Thank you!"

(You'll need to sign in to your account(s).)

The Six Things article used an image to click on for the reviews, which I think is more appealing and ‘button-like' to click on than just text. So I grabbed some images from Goodreads and Amazon to make the buttons. I feel that's safe, as Amazon owns Goodreads, and I'm only directing readers to Amazon sites. If you're not selling through Amazon, of course you'd need to pick review sites related to your retailer.

Goodreads review

But the link structures for reviews described by the 2013 Six Things article have changed since it was written. E.g. for Goodreads they'd said:

… um, I can't find it, actually. Maybe David didn't spell it out? He does describe how to find the book ID, though. (You can find it out just by clicking on a Goodreads review link and inspecting the URL.)

Anyway, the review link needs to look like:
https://www.goodreads.com/review/edit/<goodreads-Book ID number>
Just search for your book in Goodreads to determine your book's ID and examine the link. E.g. for Shadow Hunt the book link is https://www.goodreads.com/book/show/34823396-shadow-hunt, so the book ID is 34823396, and the review link becomes https://www.goodreads.com/review/edit/34823396

Amazon review

For Amazon, you determine your Amazon book ID (ASIN) the same way: find your book and examine the URL.

The example book link http://www.amazon.com/Your-Book-Title-ebook/dp/B00EXAMPLE/ is pretty correct, except the http has changed to the more secure https. E.g. Shadow Hunt is https://www.amazon.com/Shadow-Hunt-Leeth-Dossier-Book-ebook/dp/B06XVH355Q/

But the link the article describes for reviews, "http://www.amazon.com/Your-Title-ebook/product-reviews/", is now quite different, and the Amazon review link is now coded like this:
https://www.amazon.com/review/create-review/ref=cm_cr_dp_d_wr_but_top?ie=UTF8&channel=glance-detail&asin=B00EXAMPLE

E.g. since Shadow Hunt's Amazon ASIN is B06XVH355Q, the URL for its review is: https://www.amazon.com/review/create-review/ref=cm_cr_dp_d_wr_but_top?ie=UTF8&channel=glance-detail&asin=B06XVH355Q

I also thought it made sense to repeat the links to all the books in the series at the end, since at that point the reader is more likely to know if they'd like to read more of your work.

Amazon Categories and Keywords

The categories & keywords topic is where things get interesting...

Amazon have a good help page about setting them up:
https://kdp.amazon.com/en_US/help/topic/G200652170

It turns out that everything on that page is essential reading. I had ignored it.  So my keywords were not doing what they should.  E.g. I didn't know you had to also apply one (or two) of your categories as keywords, for certain Amazon searches (category searches?) to work for your books.
Watching the video that's also on that page suddenly made a whole lot of things really, really clear.  E.g. the stuff at the 3min40s mark where she says something like "Words in the title, categories, and description, will already be part of the search criteria: try to say something new".  Also, she says you should play around with the keywords and see which work best — I've never done that!

It's worth watching — maybe several times.

Setting Amazon categories

From https://kdp.amazon.com/en_US/help/topic/G200652170:

"Browse categories are the sections of the Amazon site where customers can find your book. Think of browse categories like the sections of a physical bookstore (fiction, history, and so on).

"During title setup, you'll select a BISAC (Book Industry Standards and Communications) code. The codes you choose, along with your selected keywords, are used to place your book into certain categories, or browse paths, on Amazon. After your book has an Amazon listing, your book's category will appear under the Product Details section of your listing. This will be the path a customer can follow to find your book. [...]

"You can choose up to two BISAC codes for your book. We may also assign additional browse categories depending on your BISAC selections and assigned keywords."

The article also includes tips on choosing categories, and you should definitely read it.

Setting Amazon Keywords

Also note the topic "Categories with Keyword Requirements." For sci-fi and fantasy that links to this page: https://kdp.amazon.com/en_US/help/topic/G201216150


Now, for each of my books I'd just made up keywords that I felt best reflected it, and entered those. I suspect I'm not following best practice even now, but at least I'm choosing keywords from the above list. I assume these are words which are most used by readers in Amazon searches.

You might be able to discover them by typing a search term and seeing what words auto-complete in the Kindle store?

Here's my before and after list of keywords for each book:


Keywords — Wild Thing, before
Science fiction Urban fantasy
Strong female lead Magic
Near future Abusive relationship
Adult situations

Keywords — Wild Thing, after
cyberpunk Urban
Strong female lead paranormal
horror Coming of age
Adult situations

Keywords — Harsh Lessons, before
strong female lead some adult situations
some humor some violence
assassin covert agency

I also changed the category from Fiction > Science Fiction > Action & Adventure, to Fiction > Science Fiction > Cyberpunk

Keywords — Harsh Lessons, after
cyberpunk urban, fantasy
strong female lead paranormal
spy, spies, assassin, covert, agency bully, bullies, bullying
thriller

(I also made the same category change for Shadow Hunt.)

Keywords — Shadow Hunt, before
thriller cyberpunk
mutants wizard
magic coming of age
vampire

Keywords — Shadow Hunt, after
thriller cyberpunk
strong female lead magic, wizard, paranormal
spy, spies, assassin, covert, agency coming of age
vampire

So, that's it: a bit fiddly, bit not too bad. I don't expect dramatic changes, but hopefully the rate of reviews will climb from nothing (for almost a year) to a handful of new reviews!

To Do

What I've failed to do (yet) is add the attractive-clicky-button links to make social media sharing of your book super easy. I think that might even be the most important thing to do!

The Six Things article describes how to set up sharing links for Facebook, Twitter, and Pinterest.

Tuesday, 18 April 2017

Publishing: Where to Begin

For my first large sci-fi/fantasy convention, I travelled across the country to Perth — another first, for me. SwanCon is Australia's longest running speculative fiction convention. In this, its 42nd year, the background theme was honouring the work of Douglas Adams. They had wonderful guests of honour (Michael Troughton, Joyce Chng, Traci Harding, Sean Williams, Alan Baxter, Davina Watson, and Wesley Chu via Skype). The SwanCon committee had organised a huge range of panels and activities — generally about four talks on at the same time across each day from 10am to 11pm or later; along with four or more activities running in parallel — from board games, to live action role-playing, to console gaming to children's and family activities.

(Michael Troughton and Sean Williams holding up the SwanCon costume party sign)

SwanCon 42 was held at the Metro Hotel, Perth, which did a heroic job to support the convention (and feed a large crowd several times a day). The hotel strained at the seams, but in my view can be proud of the job they did.

I was also impressed by the dedication of the organising committee, and their ability to fix things and cope when things went unexpectedly wrong.

This is just a short piece to record and share some notes I made as homework for one of the two planned panels I was on. It's a companion piece to a related panel focussed on writing your story (and hence, is over on All About Leeth). (I just intended to type up my notes, but thought they'd be a bit too cryptic if I had done literally just that.)

The topic of the panel discussion (organised by Michael Cogan, I think), was "Publishing: Where to Begin".

"Do you have a really awesome story and need a way to get it out to the masses? Come and hear from some who have been there and done it before."

My most excellent fellow panellists were Amanda Bridgeman, Satima Flavell, and Glenda Larke.

I think we collectively provided good information, and there were excellent questions and comments from the very engaged audience. Please understand this is not a record of what we all said, but merely some notes I made beforehand as a memory jogger. Some of these points were made by other panellists independently, in their own words. Because we had only an hour and there was a lot of ground to cover, only some of my notes were covered in the talk.

The following applies after you've written your story.

Before publishing, you need to have put in the effort to make it the best you can. This is critical for your first published work, since the biggest problem for new authors is being discovered and tried by readers. If you make a bad first impression, there are so many new stories coming out all the time that readers may not come back and try you again.

So it pays to invest in your first story. By all means get friends or family to read your story. Note though that you're putting them in a difficult position, especially if you take criticism personally: criticism of what you've written is not a criticism of you. And if your story is not the sort of story your reader would normally read, don't ask expect anything other than finding typos and bad grammar.

You're much more likely to get insightful criticism from other writers, and from avid readers in your genre. Having portions reviewed by other writers will be especially valuable to you, as will feedback from beta readers.

Neil Gaiman said "When more than one person tells you something you've written is wrong or doesn't work for them, they are almost always right. When they tell you exactly what they think is wrong and how to fix it, they are almost always wrong. You are the creator: only you can know how to fix it."

Most valuable of all will be a paid-for critique by a good professional editor who understands the story you are trying to write. And if you only spend money on one thing to help publish and sell your book, spend it on that, even if you have to save up for it.

You learn writing by doing. When you think your work is good enough, invest some money in getting a good professional editor to critique it. It's an investment in yourself. And unlike other such professional development courses, the "practical exercise" from this "training course" directly contributes to making your story the best it can be.

But you need to do the homework to get to a stage where the editor will be helping you make it the best it can be, rather than spending your money having them teach you how to write! (A good editor would not agree to take on work that's not up to that standard, IMO.)

And you need to find an editor who ‘gets' your work and is willing to explain why they've advised what they have, and will listen to you when you explain why you did what you did. You need to be able to discuss and things when your opinion differs. Usually, then, you'll reach some agreement — often, some blending of both points of view, or some other wording or approach or scene that you can both agree on. I highly recommend ThEditors.com. They even offer a free assessment of the 1st 3k words of your work.

Regarding editing, I've blogged about it here. And this article I stumbled over looking for that Neil Gaiman quote is pithy and wise.

So, let's go:

Traditional Publishing (including Indie-publishing) and self-publishing have a lot in common. If you are being published by a company, you'll also need to write a "pitch letter" and/or an outline and/or a synopsis. These are all different kinds of writing, and require time and practice to learn how to do well. They each serve a different purpose, related to making the publisher's (or agent's) job easier. Those people have hard jobs, so these communications have evolved to tell them exactly what they need to know, as clearly and succinctly as possible. There are books on the topic and web-sites, including examples of Things To Do, and Things Which Will Instantly Get Your Story Rejected If You Do Them. A key thing to know is that the people who will be reading your words have very little time and are under a lot of pressure. Try to put yourself in their shoes, and think about things from their point of view, so you can tell them what they need to know.

But the other panellists (and some audience members — Alan, Sean, Bec…) know much more about that than me, since all my attempts to follow that path went nowhere!

For self-publishing, you don't need to write those things, though you will need to write an excellent blurb, and ideally a tag-line for your book (the snappy/intriguing teaser line that may appear on the cover), and also "the elevator pitch".

Be aware that these things, though very short, are very difficult to do and you're likely to go through hundreds of iterations before you get each of them "right". It's because they're like poetry in a way: you're trying to pack the maximum impact into few words. You have to distil everything down to its essence. However, for these far shorter pieces of writing, you can pester anyone you know for their opinion!

The text of your book must be proofread before publication. This is the easiest and most straightforward kind of editing there is. Unfortunately, it's also hard to do yourself since your mind has stored the words you intended to write, and you'll tend to read those rather than the words you actually wrote. This includes punctuation, too. But few errors will throw a reader out of a story like typographical or grammatical errors. (Unless it's a glaring continuity or plausibility error: they're probably worse!)

Book cover. Unless you're a graphic designer, preferably with some background in book cover design for the genre of your story, pay for a book cover design. You can get super-cheap cover designs via web sites like fiverr, or others that will have people bid for your job. There are sites that offer pre-made book covers across wide ranges of genres, requiring just the text to be supplied (Title, author, etc.), and who will sell you exclusive use of a design for a relatively low cost ($100 — $200). You can also look for good book cover designs in your Twitter feed, and contact the author to ask for their cover designer's details. (That's how I found my cover designer, the wonderful Mirella de Santana)

An audience member asked if we each would recommend trying to go via the Traditional or Indie route for their first book, or just self-publish? The other panellists made excellent points, and observed very correctly that you'll get a lot of support if you're accepted for publication (especially with a small, independent publisher): you'll get an advance, they'll provide the editor, whose services you won't have to pay for, they'll write or help you write the blurb, they'll design the cover, and best of all they'll handle the marketing for the book's launch period. They all, I think, said "On balance, yes, it's probably a good idea."

I however think the decision is not so clear-cut. If you self-publish, you are indeed taking on all that extra work: that of a whole publishing company — and you're probably unskilled in most of it! Admittedly, all that work is just for your story alone.

But if what you're writing is the first volume in a series, the balance shifts so that it's probably better in the long run for you to self-publish, in my opinion. That's because the first book in a series is a really powerful tool for marketing. Having complete control over the cover, the blurb, how and where it's sold, and most especially, the ebook price (so you can greatly reduce it, or even make it free for short periods), is enormously helpful in getting your work found by readers, and generating follow-on reviews (typically, only something like 1% of readers will also review your book).

Another reason to opt for self-publishing is my belief that we're currently only about halfway through a tectonic shift in the book publishing environment, which in future will be more like self-publishing. With self-publishing, the authors and the readers are in pretty direct contact, via social media, blogs, review sites, Facebook groups, and mailing lists. This interaction will be mediated by giants like Amazon (who are in business to make it easier for authors to sell and publish their books, and readers to discover and buy books they'll enjoy) and other ebook publishers and distributors, as well as the social media companies and purpose-built web sites that help solve the "discovery" problem.

Even traditionally-published authors need a social media presence these days, since companies can only afford to market their work for roughly the "two week launch period", unless you're one of the super-star authors.

Of course, you should produce an ebook version of your story! It will be your best marketing tool, and probably also generate you the most income. And producing and publishing it will cost you nothing except a day or so of time (including time spent learning). If you choose to distribute exclusively with Amazon, you will earn 70% royalties provided you stay within their recommended (and sensible) price band. If you choose Amazon exclusively, also sign up for Kindle Unlimited and allow borrowing. I earn more from my share of Amazon's subscription-model payments than I do from individual ebook sales. (I earn least of all from my print book sales.)

Produce a print edition, too. If you produce a PDF file, that will be exactly what you'll get when you print. Though for colour parts (the cover and back), you'll need to be aware of CMYK colour and how to produce a PDF/X file with the right profile. I've blogged about that in too much detail here.

Decide how you'll publish. If you're accepted by an Indie or large publisher, they'll tell you. Otherwise, you get to choose.

If you're self-publishing, I think it's wise to buy some ISBNs. In Australia, you buy ISBNs from Thorpe-Bowker. One ISBN costs $125; if you buy ten, that costs $250. One hundred costs $575. Book distributors' databases tend to see contiguous ISBN numbers as belonging to a specific publisher (in this case: you).

It costs nothing (or next to nothing) to apply for an ABN (Australian Business Number), too. You just fill out some forms on a government web site.

Smashwords will make your ebook available to Amazon, Barnes and Noble, iBooks, and I think all or most of the major players. This will save you the effort of producing an ebook in each of the formats they all require. (Though with the exception of Amazon, my guess is that they'd all accept epub format, or else Word's .docx format. Amazon prefers Kindle/.mobi format.)

Producing the ebook is very easy if you do it the right way. There's some wonderful free software called Calibre for managing your ebooks, including producing your own. It's amazing. The first time you use it, it'll probably take you some hours to learn it and set up the couple of options you'll need to alter.

Each time you add a new book you've written to Calibre, it'll take you about an hour to enter in all the book's metadata (Title, Author, series info, ISBN, keywords, blurb, cover). You produce the ebook by choosing "convert to ebook" and selecting the appropriate input — typically Word format — and output: e.g. .mobi. Click Cobnvert: it will take about a minute. Replacing the book with an updated/improved version will take a few seconds; generating the new ebook version will take a minute, again. It's really that easy, thanks to all the hard work by Calibre's creator, Kovid Goyal, who has also produced heaps of good tutorials for using it (also free). I've blogged about that, here.

Then, basically, you'll upload that output ebook file, and a separate cover file, to your publisher's web site.

If you've chosen Amazon, or are using Amazon at all, you should register with them as an author and create your Amazon Central Author Page. Provide bio details and so on in the online forms they lead you through. You need to "Add" and link your books explicitly, manually, to your Author Page.

For each edition of each book that you add and link to your Author Page, you inform Amazon of its ISBN. If you don't have one, they'll provide you with one. Though if you choose to publish them elsewhere, you'll need to use a fresh ISBN, not Amazon's one.

Oh, and Amazon also make it super-easy to register that you are overseas and only 5% tax should be subtracted and handed to the US government (as long as you live in a country like Australia, that has a reciprocal tax arrangement with the US). You just fill out a form, and provide your Australian taxation number, and which bank account they should pay the royalties into.

You can choose to create a print edition via Amazon, through their CreateSpace subsidiary.

For my print editions, I chose a larger publisher/printer than Amazon, that also uses Print On Demand, called IngramSpark. I think it costs about $50 to sign up with them (once-off), and then it costs US$50 each time you upload a new edition/version of your book. ($25 for the cover, $25 for the contents.) So if you can get it perfect 1st time, and don't need to upload a corrected edition, you'll minimise your cost there. There's also a one-off cost ($80, IIRC) per book that you can opt-in to, to "advertise" your book. I think this just pushes your book's metadata out to all the book distributors' databases, which therefore makes your printed book available across about 29,000 stores, worldwide. Not bad, eh?

One trick/note: don't tick the box that says book stores can return unsold copies. The downside is that almost no book store will stock your book on its shelves, for fear of not selling them. The up-side is that you won't lose potentially large sums of money paying for the shipping back of unsold copies if a store over-estimates how many they'll sell. They'll still order your book in, though, if asked. And of course, online booksellers in each country will happily order and ship your books to readers. You will need to set your discount to around 40% so the book store can make a profit. IS provide tables so you can work out costs and thus set your price so you make at least a small profit on each copy.

I chose IS to reduce delivery costs, since the books will be printed in or near the country in which they're bought. This is in contrast to Amazon, which prints only in the US (and maybe UK)? Also, IS supports a much wider range of print edition sizes and bindings.

You should inform the National Library of Australia of each edition of each of your books. It is I think worthwhile to also apply form and get a Cataloguing in Publication (CIP) entry for your book. And remember to send off a print copy (and the ebook) to the NLA after publication.

I think it's also worthwhile joining the Australian Society of Authors (ASA). They've recently upgraded their infrastructure. (Remember, Luke, to re-upload all your author details into the new system.) And the Writers' Association for your state, too.

Social media. The big problem for new authors is being discovered. You need to use some social media to make your presence known. Be authentic, is my advice. Be yourself, and offer useful and interesting content. Don't just repeat, in various forms, "Check out my book". But don't let social media dominate your time or energy. Limit yourself to at most an hour a day, is my own rule of thumb.

Use free give-aways to attract new readers to try your work. The first book in a series is ideal for this. Never try to trick/cheat/deceive/coerce a reader. How would you feel if that were done to you? Good reviews will hugely increase your visibility, so write the best book you can. And make sure the book description sets the reader's expectations correctly: most reviewers who don't enjoy a story will give it a low rating even if they think it was really well-written. You want the people who will enjoy your book to be the ones reading it.

The best thing you can do to increase your sales is to write more good books.

Go to it!

Sunday, 26 March 2017

Book Marketing 102

First, a quick status report. I should have the MS back from Dave for his final critique within two weeks. He said it's looking good so far, so I have my fingers crossed that he won't see the need for any large changes. I've uploaded a draft copy to Amazon this weekend to make it available for pre-order at the end of April. If I can publish it before that date, of course, I will!

And this time I remembered that you have to explicitly link the book to your author page in author central or it won't show up. So I went to the 'Books' tab on my Author Central page and clicked "Add a book", entered my ISBN, clicked Go, and said "Yep, that's my book!".

Okay, so now, let's proceed to the main topic of this article — what I've recently learned about marketing, in particular about free and discount book promotions, and Thunderclap.

Reviews are important

So today I'm writing about some new stuff I've learned about marketing for the self-published author. My approach is still not to advertise in the formal sense, but to rely on word of mouth. That said, being noticed or discovered remains the first key hurdle for an almost unknown author such as myself. I think my books are good, though they're certainly not to everyone's taste.

The right reader

Which is a worthwhile point to make: if you somehow convince someone to read your book when it's not the kind of book they'd want to read, you're very likely to get a negative review. My own experience is that most reviews are about how much the reader liked the book, not about how good the book is (setting personal taste aside, since that's hard to do). Which is fair enough… but a one star review is still a one-star review.

So if you push your book to someone who won't like it, you've made a marketing mistake. You're more likely to get negative word of mouth spreading, than positive. So any time spent making it easier for people to know whether your book is one they might like, or hate, is time well spent.

Dishonest reviews

Some people buy reviews, frankly. There are teams of people in India and elsewhere who offer this service. I feel very strongly that this is a terrible, terrible thing, and I congratulate every author who resists the temptation, and every publisher (like Amazon) that works hard to uncover fake reviews and counter them. Dishonest reviews undermine the whole industry, because self-publishing relies so heavily on honest reviews.

But I recently discovered there is yet another kind of fake review. On Amazon, there are "top reviewers", who achieve that "rank" by reviewing lots of products. For some people, this is a booster to their self-esteem, so they spend a lot of time doing reviews for the purpose of becoming a top reviewer. I'm sure a lot of the top reviewers, probably most of them, are genuine, and write great reviews after buying and trying the product. But there is I believe a small percentage who review for the sake of getting the rank, and just pump out plausible-looking reviews as fast as they can. For books, they may not even purchase them, just "Look Inside" or even just read the book description, and then write a review based on what they can guess from that. These people can probably be detected by the number of books they "read" and review per day.

Amazon could probably stamp that out by only counting reviews for certified purchases when counting points to award reviewers with "Top reviewer" status.

The Power of Free

Some very interesting articles by Mark Coker, founder of Smashwords, have been very helpful to me. I read this one first, and found it packed full of interesting information: New Smashwords research.

In summary, free books seem to be the best way for an unknown author to get discovered by readers. If you write well, and the right people try your book, then that means the small percentage of readers who write a review will translate to a decent number of reviews; which is what you need. The pricing "sweet spot" for a book is either $2.99 or $3.99 — i.e. the author earns the most in total by pricing their books at that figure. Another key point was that a free book in a series has a massive benefit in promoting sales of the whole series. Also, books that start off with a pre-order earn more money than those that only become available to order on publication date, and longer books sell better than short books.

Maybe the gist is best covered in this article by him: The power of free — how to sell more e-books

He has followed it up with annual updates, based on the sales data that Smashwords sees in the previous year. He's doing a great service to indie authors by doing this analysis, and it benefits Smashwords (and other publishers) only indirectly. If more readers discover indie authors they'll enjoy, we all win.

Here are a couple of them — they're well worth reading: Smashwords Ebook Survey 2015 and 2016 survey — how to publish and sell ebooks.

My own experience

... confirms that pricing. I put a lot of hours into Wild Thing. It's hard to say exactly, given it's weird history of mitosis, but it's probably safe to say that WT (Vol 1, as published) took about 4,000 hours to produce (plus the hours that Dave spent on his critiques, and Mirella put into her cover design). So I set the price originally, I think, at $4.99.

Thanks to advice and help from Lama Jabr of Xana Publishing and Marketing, I ran a free giveway in July, around the time of the series launch event at Gleebooks, and sales spiked up a bit. Later, in November 2016, I joined a bunch of other Indie authors in Nicole R. Locker's (Nicole R. Locker's blog) and discounted Wild Thing (and Harsh Lessons?) for her (Big Book Sale), now long over.

I noticed that only people in the US and Germany bought copies: I think it shows that not having any reviews is a big barrier; as is having just one 1-star. (In Australia, I still have just two reviews, each one line long: one is 5-star, one is 1-star — so, that provides almost no information to help a reader decide!)

I also signed up Wild Thing to feature on Thurs Sept 29th 2016 at ebooksoda.com in a free promotion. I do think this had a knock-on effect, because October, and then November, were my two best months of sales since publication. I think Lama Jabr's tweets about the promotion helped a lot, too.

Because I stuffed up my organisation of my free promotion days (although I did learn about the time zone issues related to Amazon's free and discount deal promotions), in the end I just manually dropped the price of Wild Thing to US$0.99, planning to return it its normal price after a week or two. But I was in no great rush — largely because of Mark Coker's articles, but partly because I was working flat out on Shadow Hunt.

The Power of Bargain

And I noticed a strange thing as the months slipped by, after September.

My Amazon cheques had grown significantly. I had a little poke about in the Amazon author's dashboard, and looked at the sales graphs every month. I started noticing that the sales from Kindle Unlimited pages-read seemed to be about double what it was from accumulated ebook sales in Kindle Direct.

I also noticed that as months passed without me blogging or tweeting much, sales dropped off. So it does look like Facebook, blog, and twitter etc. seem to generate a little interest. I don't see I could have done much different, though, given my determination to publish Shadow Hunt "early in 2017". The main delay was that I underestimated how close it was to being ready, so working out what to do regarding Dave's suggestions, took about three times longer than I'd anticipated, which meant I missed my deadline with him. (He's currently fitting me in part-time as his schedule permits.)

I think that a lot of people who "buy" free books, stash them away to read "later". Maybe much later! I also think you tend to value something you paid for, a little higher than something you "buy" for free. So I feel that $0.99 is generally a good choice for a bargain. Yet Mark Coker says a free book for the first in a series gives you the best return. So I may re-think that.

Anyway, whether your book is free or not, there still remains the problem of people just discovering it exists.

SIA and Another Free/discount Book Giveaway

This is probably a good point to mention that I'm joining in another big free book promotion from March 31 to April 2nd (US PDT). It's being organised by the good people at Support for Indie Authors (not the talented Aussie singer/songwriter, Sia!) of Goodreads).

Joining in the discussion there, I learned several valuable new things related to marketing.

One was the existence of sites that promote free books. They mentioned FreeBooks.com and askdavid.com — free books are accepted and they'll tweet about them. (But see the Appendix at the end of this article that gives some surprisingly-long lists of free and low cost free book promotion sites.)

But to help get news out about the event, so people might discover these books while they're being discounted, one of the group's helpful members, C.B. also registered for a Thunderclap promotion. I'd never heard of Thunderclap!

Thunderclap

Thunderclap is a service that sits above and uses social media. Think of it as a stadium full of people (or perhaps a flash mob) who agree to clap or call out a message, once only, all together at a specific time. They run both a free and a paid service, I think. You nominate the target number of people (either 100 or 250 people) you hope will join the event, and its date and time. If enough people "join" the specific Thunderclap event so you reach your target, the single message is sent, at that time.

When you join the specific thunderclap event, you need to choose to share the message with any or all of Facebook, Twitter, or Tumblr. There is a button you can click for each of these, and Thunderclap then presents you with a preview of the message that will be sent.(*) You can personalise that as you wish. You can share the link to the Thunderclap event in the hope that others will join it, too. By clicking through, you authorise Thunderclap to send that message on your behalf. They look at your contacts list, but only to calculate the "reach" (how many people your message will be seen by), to calculate how many people overall will see the message.

What happens at that time, is that Thunderclap then sends the message from your social media account(s), for you. (It's like you stay up and awake, with finger pressed on the necessary Share button with the message prepared, and click the button at the scheduled time.)

Now, one point to note is that the point of the Thunderclap is to co-ordinate and send the message at the same time. Yet some people only get as far as the Preview message but then don't proceed; and many of them misunderstand, and copy and paste that preview to share the message (prematurely).

(*) For that reason, if your message contains a link to a web page that gives the details of the event (which it should!), the preview message contains a shortened URL that instead points to the Thunderclap promotion page for the event, instead. That shortened URL is replaced by a shortened URL that points to the real event when the message is finally sent.

I contacted Thunderclap directly to ask them to clarify that, and other people who had used Thunderclap reassured me on some of the other points which I've explained above. I must say that the Thunderclap people were super responsive and receptive to feedback, and didn't seem to mind explaining things.

I also asked why they only supported Facebook, Twitter, and Tumblr. They said they had reached out to the other social media companies, but at present those other companies did not provide the necessary facilities for Thunderclap to integrate with them. They pointed out that you can share the preview message by any social media you use, manually, if you want to encourage others to join the Thunderclap itself. And I found a Google+ group that seems to be trying to integrate: the Google+ Thunderclap community.

I should probably share the link to this specific Thunderclap for the book promo event, eh? Here it is: VM's siafbb Spring book attack

Appendix — sites that promote free/discount books

Dave's notes about promotion/review sites:

  1. BookBub (the holy grail -- no point in even applying at the moment but just putting it in there ... unless you have at least 200 Amazon reviews you have got zero chance of being accepted and even then it's not easy)

  2. BookSends (One of the more expensive ones but generally good results)

  3. EReader News Today $35

  4. Buck Books — around $9 (fiction; non-fiction $29)

  5. Free Kindle Books and Tips (around $25, and other requirements)

  6. Digital Book Today

The following sites were collected and shared by members of the Support for Indie Authors Group on Goodreads. Many people contributed; notably Dylan Callens,

Martin Wilsey, Marie Silk, Christina McMullen, I've collected them together here, with some comments, and 've removed dead links. Please note that any errors will be due to mistakes I've made; to check the original source of the material see this resources discussion: "Best advertising sites"

There was one comment that ineffective sites were the Fussy Librarian, Many Books, and FKBT (Free Kindle Books and Tips).

This is a mixture of free and sites that charge a fee (but most are free):

www.addictedtoebooks.com
www.authormarketingclub.com
www.bargainebookhunter.com
www.bestebookreaderlovers.com
www.bookdealhunter.com
www.bookfreebies.com
www.bookgoodies.com
www.bookpraiser.com
ebookdealofday.com/author-submit/
www.ebooklister.net/submit.php
www.ebooksfreedaily.com
www.ebookshabit.com/for-authors
www.ereadergirl.com
www.flurriesofwords.blogspot.co.uk
www.freebookclub.org
www.freebookdude.com
www.freebooksdaily.com
www.freebookshub.com/authors
www.freebooksy.com
www.freediscountedbooks.com
www.free-kindle-books.deha-solutions....
www.igniteyourbook.com
www.iloveebooks.com
www.indieauthornews.com
www.indiebooklounge.com
www.indiebookoftheday.com/authors
www.justkindlebooks.com/submit-your-book
www.kornerkonnection.com
www.moreforlessonline.com
www.onehundredfreebooks.com/author-fr...
www.peoplereads.com
www.pixelofink.com
www.pixelscroll.com/feature-your-product
www.slashedreads.com
www.theereadercafe.com/authors
www.thekindlebookreview.com
www.worldliterarycafe.com — off-line at time of checking: may be dead

And more (Marie's additions with duplicate links removed):

Ask David: http://askdavid.com Free for free book promos only or $15 for 6-month membership, send out tweets on free promo day
Sweet Free Books: http://sweetfreebooks.com $7
Addicted to ebooks (see the link, above) — *can only submit the day of your promo, Free
Kindle Book Promos: Free, at least 48 hours notice
Freebooks.com: http://www.freebooks.com Free
Content Mo: http://contentmo.com free tweet and on website for free books
My Book Cave https://mybookcave.com/submission-guidelines free to list but must meet strict requirements for content

Marie also noted in Aug 2016 that these sites were the ones she had been accepted for and estimated were most effective (from most effective to least) for her one day free book promotion:
  1. Freebooksy $85
  2. Robin Reads $45
  3. Bookzio $19
  4. Bookscream $5
  5. Ebook Hounds $10
  6. Book Raid FREE
  7. Free99books FREE
  8. Digital Book Today FREE (48 hours notice and 18+ reviews or $15 fee)

And here are a bunch more links, from the same source:

My Book Cave FREE
Book Raid https://bookraid.com/ Free
Armadillo Ebooks http://www.armadilloebooks.com/ Free
Book of the Day www.bookoftheday.org Free, *note* your book must be listed on their site in advance of your promotion.
Book Scream www.bookscream.com $5* fee is optional and guarantees a top placement in newsletter. Otherwise, free
Reading Deals www.readingdeals.com Free *has paid guarantee*
Choosy Book Worm www.choosybookworm.com Free*has paid guarantee*
Book Hearts (a choosy bookworm site) http://bookhearts.com free but has paid option and currently has no review requirement
Awesome Gang www.awesomegang.com Free*has paid guarantee*
Fussy Librarian www.thefussylibrarian.com $20 (prices vary by genre)
Free 99 Books www.free99books.com Free
Free and Discounted Books (see the link, above) — $8
Discount Book Man www.discountbookman.com Free
OHFB www.ohfb.com *no longer free promo options start at $75*
Ebooks Habit (see the link, above) — Free (and *has paid guarantee option*)
Book Bongo www.bookbongo.com Free
Genre Pulse www.genrepulse.com $16
Online Book Club http://onlinebookclub.org/ $150
Ebook Soda www.ebooksoda.com $15 *$5 off coupons available from various review sites*
Book Goodies (see the link, above) — $10
My Book Place www.mybookplace.net *updated link* Free
Free Books Hub (see the link, above) — $10
Book Lover's Heaven www.bookloversheaven.com Free
Ebook Hounds www.ebookhounds.com $10
Bookzio www.bookzio.com Free *has paid guarantee* also has a reciprocal link discount ***encourages short works***
Book Gorilla www.bookgorilla.com $150

Enjoy!

Thursday, 15 October 2015

Emily Craven's brilliant idea for indie-published authors

I recently connected with Barbara Strickland and had a look around, and a read of, her blog Amorina Rose and the world of writing. There's useful stuff there, and I recommend the site; one link for example lead me to Emily Craven's e-Book Revolution blog, which again has lots and lots of useful information for Indie and self-publishers.

One item for example, happened just as I was discovering the world of book tubers, and found me in an especially receptive frame of mind. So, with that little intro, here is me explaining Emily's brilliant idea, from my point of view:

And just to highlight what people say about video, after I uploaded that to Youtube and shared it to Facebook and so on, I got more comments on the video at Facebook than I've received to any of the drier blog articles here. Which in my mind reinforces the idea that video is more engaging. It reinforced something which Lama Jabr of Xana Publishing & Marketing pointed out in one of her workshops: that Amazon make it easy for authors to include some videos on their Amazon author page.

I think video and text serve very different ends, though there can be a large overlap in the middle (depending on the content, naturally), and each has their pros and cons, but certainly for many kinds of communication, video is far more engaging.

Oh, I should probably add a tip, courtesy of film maker and copywriter Tim Lea (who I met at Book Expo Australia 2015): Google (the Youtube part) and Facebook are very much at war for mindshare in the video space (see his blog: "The Bloody Battle between Facebook and YouTube Part 2"). I think he had figures showing that more video was watched on Facebook than Youtube this year (though he observed that the picture is more complicated than that).

Anyway, Tim Lea's tip, if you want to maximise your brownie points with Facebook and Youtube, is to upload your video directly to each, independently. Don't just upload to Youtube and then link to it from FB: FB won't reward you for doing that. That was just one tip in an interesting talk he presented on some commercial opportunities for writers, related to video. He points out that if the video has dialogue, then it's probably going to benefit from having a writer involved! He shared his presentation with me, and I've made it available here:

(Incidentally, I found how to embed the PDF from here: How to Embed a PDF or Other Document Files in Blogger post. If you see advice where the html code ends with "view?usp=sharing", replace that by "preview" if you want it to work!)

Thursday, 25 June 2015

Amazon and reviews

Getting reviews for your book is one of the things which I think everyone agrees is crucial for indie authors. Of course, the subtext is you need to get good reviews, but for that to be even possible you need to get reviews in the first place. So, because all indie authors need reviews, the obvious thing to do is to offer to review someone else's book in return for a review of your own; and since most people are fundamentally good, most people are quite happy to do that.

To state the obvious, there are problems in this: given how many new books are published each year, what's really needed is honest reviews, but a review will hurt if the review is basically negative (or even, just ordinary?). People only have time to read a tiny percentage of those new books, so readers naturally want to just pick the cream of the crop. And if you get a good review, but feel you can't give a good review in return, anyone would feel some pressure to soften their review, and boost the rating, right? So that's one issue.

I would argue, however, that if the book wasn't to your taste, it's fine to say that. Everyone's taste is different. If you say “this book was too violent” - well, for some readers, that's actually a point in the book's favour. Likewise if it was too sexy (or too chaste) – these are very much matters of personal taste, and you're probably helping the author since you're helping readers get an accurate idea of what to expect, so if they do buy the book they're more likely to enjoy it.

If, though, you see actual problems with the book which you feel the author should and could address, that feedback is extremely valuable to the author personally – yet is likely to be quite damaging to their sales. I'd say, at the very least, you should absolutely provide that feedback to the author so they have a chance to fix the problem and release an improved version of their book. For self-publishers, a quick updated-edition is a really simple and effective option. (And not something that can be easily or cheaply done in the traditional publishing model.) But should you post your negative review publicly? Well, if people are reading it, whether or not you post your review, there's a good chance they'll spot the same problems you did, and their enjoyment will suffer. They may even wind up with negative feelings towards the author, and possibly refuse to consider later and improved books. So should you post the review, to set readers' expectations correctly?

Probably not: your review is much shorter than the book, right? So it's much more likely to be read by a lot of people than the book is. So it's likely to sow that negative feeling more widely than would the book itself. In addition, are you going to even notice, if the author fixes all the problems and re-releases? Yet if you don't notice and take the trouble to re-read the book, and then put in the effort to alter your review accordingly, then your review (of the poor version) will remain, standing there as a black mark against the later version, which may have turned into a masterpiece in the meantime. So that's why I say, don't post damaging reviews: just pass the feedback on to the author if humanly possible.

Note that if your objection is to the writing subject, or the beliefs of the author, or to the behaviour of the characters, I do think they're all fair enough to state publicly.

Okay, so that's the easy part of the topic, I feel. What I'm more interested in exploring here is Amazon's policies and processes related to reviews.

Amazon's nuclear option

Amazon do provide information about their policy in their Customer Review Creation Guidelines and their Anti-Manipulation Policy for Customer Reviews.

I think Amazon have to care deeply about the honesty of reviews because reviews form a crucial part of their business model. In my view it's a fundamentally great idea, too: let word of mouth give people honest assessments of the products so potential buyers can make an informed choice. In a way, it almost bypasses the whole advertising industry (that stronghold of honesty renowned for its unwillingness to manipulate, trick, or influence the buying public, right?), and instead give people the truth.

Provided the reviews are honest.

Now my own personal experience indicates that 90-95% of people are honest and good. (I don't think human society would be viable, if the percentage was much higher.) And the majority have developed ways of dealing with the minority who try to trick and deceive and harm the rest of us (with punishment, and payback, and exposure, and so forth). But since there's money to be made, of course that means that 5-10% of people out there will be actively trying to deceive people. And it's a critical issue for Amazon: if people lose confidence in the reviews on Amazon, that would do massive damage to Amazon financially. So it's in their interest, and that of its customers, that Amazon work hard to make sure the reviews are fair and honest. I started thinking about this topic after reading of one person's awful experience with Amazon (see ‘HELLO’ FROM AMAZON – Big Brother style review censorship, which started with a letter that said

“We are writing to inform you that we have removed your review privileges and suppressed all of your reviews. Any new reviews written will automatically be suppressed. We took this action because you have failed to comply with our review guidelines and manipulated product reviews.”

Christoph says he tried to find out more(see here), because he honestly had no idea what they were talking about. But Amazon provided just a link to their general policies, which didn't help. And Amazon has no process for discussing this heavy response; they have no way for you to appeal. So Christoph had 1700 reviews removed, and was banned from posting any more. He's not the only one – I've heard that others have had the same experience. For me, the issue is that Amazon's process is opaque: honest people can't find out what line they've crossed, and if there was an error made by Amazon, there's no means to correct it.

What really happened in Christoph's case? Without Amazon stepping up and providing more information, we can never know.

What we do know, though, is that Amazon receives too many reviews for them to be checked by human beings; yet it is essential for their business to check the reviews. So they have algorithms that do the checking for them.

Now, much like the people who create software to fight spam or viruses, Amazon are effectively fighting a war against the people trying to provide dishonest reviews for their own gain. This means Amazon is in a difficult position: if they reveal the algorithms they use, that may help the people who are trying to defeat those checks. And if Amazon don't explain why they do what they do to the 'offenders', then they run a serious risk of making errors and treating people unfairly, and also run a risk of damaging their brand by appearing as a bully.

A possible solution?

To me, one solution would be if Amazon were to at least internally investigate people who appear to genuinely deserve to have their case heard, and if necessary, even enter into discussion with them. In that way, Amazon can keep their algorithms secret, yet offer some real justice to people who are wrongly accused or mis-detected. It's likely that if it relates to mis-detections, the information they discover through their discussion and investigation would even allow them to improve their algorithms.

So, what actually happened in Christoph's case, and the other similar cases? We can never know, though my guess (in fact my fear), is that Amazon's algorithms simply detect review swaps, or even review chains: if they find Adam, author of book A, has reviewed Bob's book B, and Bob has reviewed book A, then Amazon assume (they perhaps have to assume), that the reviews are dishonest and flag both Adam and Bob as breaking their policies, and ban both and pull their reviews. For the 90-95% of authors giving genuine and honest reviews, this is unfair and wrong, yet Amazon are simply acting to try to maintain the quality and integrity of their reviews overall, protecting both their customers and their business.

They may have other rules in their algorithms, too: too much similarity between reviews, too frequent reviews, reviews that are too short… we can't know. And without action from Amazon, it would require a concerted effort of analysis by many of the honest reviewers affected, to try to spot the patterns and reverse engineer the logic involved.

One technicality I noticed in the Amazon policy which might catch reviewers out: if someone gives you a free copy of their book in return for your review, you must declare that fact in your review (see Why was my review rejected or removed?)

“The sole exception to this rule [No paid reviews] is when a free or discounted copy of a physical product is provided to a customer up front. In this case, if you offer a free or discounted product in exchange for a review, you must clearly state that you welcome both positive and negative feedback. If you receive a free or discounted product in exchange for your review, you must clearly and conspicuously disclose that fact.
[emphasis is mine]

So perhaps the algorithms could also discover that you've received a free copy and not stated that, and maybe that would trigger the Amazon response? That seems less likely to me, but I think it's something worth knowing.

Oh, and if anyone is still reading this probably too-long blog post, and wonders why the delay since my last entry – it's simply that I'm hard at work revising my book to meet my July 6th deadline to provide it to the professional editor to start work. I did think I could spare a couple of hours, though, to put my thoughts on this topic together.

As always, comments are very welcome.

Update, 2015/7/17. I contacted Amazon and voiced my concern. I wrote:

“As a soon-to-be self-published author via KDP, I would like to know if there is a safe or recommended way to give honest reviews of other self-published authors' work?

“I have heard of Amazon deleting all reviews and banning all further reviews of some people.  Is there a safe way, a way that Amazon recommends, for authors like myself to be able to provide honest reviews of others' books?  I have blogged my thoughts and concerns about this issue here: http://toeinthebookocean.blogspot.com.au/2015/06/amazon-and-reviews.html

“I ask, because as far as I know, Amazon has no process to examine cases where an author feels they have given honest reviews but been banned anyway.  So I'm wondering whether I should simply stop reviewing self-published authors, in case one day one of them reviews my work and Amazon's algorithms decide that mutual review means there's been a violation of the terms of service for providing reviews.”

The first response from Amazon appeared not to have understood my concern, and simply pointed me at the Amazon page that describes their review policy. I wrote back, explaining that I understood that, but asked if they could perhaps answer this simpler question instead:

“in the event that Amazon decides someone has not followed the review guidelines, yet the reviewer thinks they have followed them, does Amazon have some process for resolving the difference of opinion, or for explaining the problem?”

Amazon replied that they encourage reviews but remove reviews that don't comply with the guidelines. They also added this more useful info:

“We know reviews are important to both customers and authors. If your review was removed, you can write to community-help@amazon.com. We can help you understand exactly why your review was removed, and provide suggestions on how to share feedback while staying within our guidelines.”

Of course, the proof would be in the pudding. If the email address is simply answered with a “you violated the guidelines; see [Amazon's review-policy URL] for details” then it's just an attempt at engineering perceptions, not dealing with the issue. I hope I never have to find out the answer for myself!